Heavenly Mountain Resort
Staff Talking Points - Terrain & Operations Update
Feb. 9, 2018
HEAVENLY MOUNTAIN RESORT KEY TALKING POINTS
Looking Forward:
- We are experiencing another dry weather pattern this week, keep message positive with current snow conditions. Remind guests of other activities going on around the resort, i.e., TAP - free craft beer tasting from 3-4 p.m., Unbuckle at Tamarack Lodge, the DJ CAT at East Peak Lodge and our new rooftop bar at California Lodge, LAT 38 - now open! See below for hours of operation.
- Employee Recognition Week: Tuesday, Feb. 6 - Saturday Feb. 10. As a thank you for all of your hard work to get us through the first half of the season, we will have representatives at all open base lodges (Caml, Stage, Boulder, Area 41) from 8 - 9:30 a.m. with gifts for all employees.
Terrain:
- Heavenly is open top-to-bottom with 66 runs and 22 lifts scheduled for today.
- Two parks are open today, Comet Pocket Park, located on the left side of Comet run and Groove Park, located on the California side.
- Today’s Hours: 9 a.m. - 4 p.m.
Snow Conditions:
- Surfaces: Groomed
- 24 hrs: 0"
- 48 hrs: 0"
- 72 hrs: 0"
- 7 days: 0”
- Month-to-Date: 0"
- Season-to-Date: 85"
- Base Depth: 32"
Resort attributes:
- A visit to Heavenly Mountain Resort is all about a memorable Lake Tahoe experience – the combination of stunning lake views and an energetic mountain town sets the stage for a winter vacation like no other. From our daily craft beer tasting, TAP, 3 - 4 p.m. in front of Tamarack Lodge to après at 9,150 feet – Heavenly’s traditions bring families and friends together to celebrate the magic of the mountains.
- Sightseeing and tubing are open daily to anyone looking for alternative activities to skiing and riding but still want to experience the views at the top.
For the latest information, direct guests to:
- We encourage guests to check www.skiheavenly.com and to follow us on social media (Facebook, Twitter, Instagram) for the latest updates and resort information.
- If guests are looking for terrain updates, please direct them the terrain and lift status webpage under the Mountain tab at skiheavenly.com, OR tell them to opt-in to our text notification service by texting Heavenly to 99,000.
- Epicpass.com for holiday pass restrictions for Epic Local, Tahoe Local and Tahoe Value Pass holders. Holiday Restrictions at Vail, Beaver Creek, Whistler Blackcomb, Park City, Heavenly, Northstar, and Kirkwood. Restriction dates: 11/24-25, 12/26-31, 1/13/18, 2/17-18. Restricted passholders can still use their discounted buddy tickets to ski during this time.
CURRENT TERRAIN
- See attached conditions report for the latest updated terrain status
Retail Operations – Everyone likes a sale J
- Heavenly Mountain Sports
- Fall 2018 outerwear & apparel up to 30% off
- Fall 2018 sportswear up to 40% off
- Hardgoods up to 30% off
- Accessories up to 40% off
- Footwear up to 30% off
- Clearance up to 80% off selected stores
F&B OPERATIONS
- Heavenly Donuts:
o Weekdays: 8:30 a.m. - 4 p.m.
o Weekends: 8:00 a.m. - 4 p.m.
- Tamarack Lodge:
o Weekdays: 9 a.m. - 6 p.m.
o Weekends: 8:30 a.m. - 6 p.m.
- East Peak Lodge:
o Weekdays: 9 a.m. - 4 p.m.
o Weekends: 8:30 a.m. - 4 p.m.
- Stagecoach Lodge:
o Every day: 8:00 a.m. - 5 p.m.
- California Lodge:
o Every day: 8:00 a.m. - 6 p.m.
- Sky Deck:
o Weekdays: 9 a.m. - 4 p.m. ONLY for this week
o Weekends: 8:30 a.m. - 4 p.m.
- Steins:
o Weekdays: 9 a.m. - 4 p.m.
o Weekends: 8:30 a.m. - 4 p.m.
- Booyah’s at Lakeview Lodge at the top of the CA Tram is open weekends only. Also open on President’s Day, Monday Feb. 19.
- Boulder Lodge:
o Breakfast: 8:30 - 10:30 a.m.
o Lunch: 10:30 a.m. - 3:00 p.m.
o Bar: 11 a.m. - 5 p.m.
o Full food menu with occasional daily specials
- LAT 38, new rooftop bar at California Lodge, is now open!
o Menu: specialty drinks, tacos and nachos
o Weekends: open seating with bar/food service. 3:30 p.m. - TBD, depends on level of business.
o Weekdays: open seating with no bar/food service, however you can take your drinks and food from the indoor bar to the outside space.
o Looking forward: Grand opening on President’s Day weekend, Saturday Feb. 17. Bistro lights and signage will be hung and small details finalized.
UPCOMING & NEW EXPERIENCES
- Heavenly is now offering a winter guided UTV tour. Tours will operate on weekends and holidays only. The tour will leave from the top of the Gondola traverse to Blue Sky Terrace, stopping at points along the way to learn about Lake Tahoe and its environment, along with opportunities to snap rare breath-taking photos. The tour will be approximately 45 minutes long and cost $35 per person. Winter guided UTV Tours can ONLY be purchased at the top of the Gondola. Tours begin at 10:30 a.m.
- Every Monday passholders are able to early load at 8:30 a.m. to score first tracks before the general public.
- TAP, craft beer tasting every day from 3 - 4 p.m. in front of Tamarack Lodge.
- NOW OPEN - LAT 38, new rooftop bar at California Lodge.
THE HEAVENLY VILLAGE
The Heavenly Village is filled with season-long activities including:
- Premiere Shopping: Heavenly Sports, Northface, Patagonia, Oakley and The Boarding House to a name a few.
- Activities: Ice Skating, Movie Theatre, Spa and more.
- Live Music: Each night broadcast from Base Camp Pizza located in the Heavenly Village.